Shipping policy

MM PACKAGING ITALY SRL
SHIPPING POLICY

Merchant Legal Entity: MM PACKAGING ITALY SRL
Registered Address: VIA NICCOLO' COPERNICO 54, 29027 PODENZANO (PC), Italy
Customer Support Email: wwrehry@aurasonic.quest
Official Store URL: http://xwkep0-1j.myshopify.com/

At MM PACKAGING ITALY SRL, we strive to deliver your kitchen and daily household products safely and efficiently. This
Shipping Policy outlines our processing procedures, shipping rates, estimated delivery times, and tracking guidelines.
1. Order Processing Time
All orders for household essentials (ladles, cutting boards, food containers, etc.) are processed within 1 to 3 business days
(excluding weekends and official Italian public holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.
Orders placed after 3:00 PM (CET) on Friday will begin processing on the following business day.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We partner with reliable courier services to ensure
prompt delivery across Italy and European destinations.
Destination Estimated Delivery Time Shipping Fee
Domestic (Italy - Mainland) 2 – 4 Business Days Standard Flat Rate / Free on orders over €49
Italy (Islands & Remote Areas) 3 – 6 Business Days Standard Regional Rate
European Union (EU Countries) 5 – 9 Business Days Calculated at Checkout
3. Order Tracking & Delivery Status
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to
check its status. Please allow 24 to 48 hours for the tracking information to become active in the carrier's system.
4. Packaging & Fragile Items
Since our catalog includes kitchen items such as food containers, cutting boards, and delicate utensils, all items are carefully
wrapped with protective eco-friendly packaging materials to prevent damage during transit.
5. Address Accuracy & Unclaimed Packages
Customers are responsible for providing complete and correct shipping details at checkout. MM PACKAGING ITALY SRL cannot
be held liable for delayed or misdelivered orders caused by incorrect address entries.
If a package is returned to us due to an incorrect address or failure to collect from a local depot, re-shipping fees will apply.
6. Lost or Damaged Packages
If you receive your order damaged or if your package is lost in transit, please contact us immediately at
wwrehry@aurasonic.quest with your order number and clear photos of the damaged item and original packaging.
Customer Support Inquiry: For any questions or updates regarding your shipment status, please reach out directly to customer
service at wwrehry@aurasonic.quest.